This Privacy Policy outlines how Chayapodi and its affiliates (collectively referred to as “Chayapodi, we, our, us”) collect, use, share, protect, and process your personal information through our website https://chayapodi.com/ (hereinafter referred to as the “Platform”).
You may browse certain sections of the Platform without registering with us. However, we do not offer any product or service outside India, and your personal data will primarily be stored and processed within India. By accessing our Platform, providing your information, or using any of our services, you explicitly agree to abide by this Privacy Policy, our Terms of Use, and applicable service or product-specific terms, as well as Indian laws, including those related to data protection and privacy. If you do not agree, please refrain from using or accessing our Platform.
Collection of Information
We collect personal data when you interact with our Platform, use our services, or communicate with us. This may include, but is not limited to:
Personal information provided during registration, such as your name, date of birth, address, mobile number, email ID, and any identity/address proof.
Sensitive personal data with your consent, such as bank account details, debit/credit card information, or biometric data (e.g., facial recognition or physiological information for specific features on the Platform).
Behavioral and transactional data, including preferences, browsing patterns, and interactions on our Platform and third-party platforms.
If you receive any communication requesting confidential details (such as banking passwords or card PINs) claiming to be from Chayapodi, do not share such information. If you have already shared sensitive data, report it immediately to the appropriate authorities.
Usage of Information
We use your personal data to:
Provide and improve our services.
Process and fulfill orders efficiently.
Customize user experiences and enhance customer service.
Resolve disputes and troubleshoot issues.
Inform you about offers, products, and updates.
Prevent fraud and ensure security.
Conduct research, surveys, and marketing campaigns.
You may opt out of marketing communications at any time. However, certain service-related communications may still be necessary.
Sharing of Information
We may share your personal data with:
Our affiliates, business partners, and corporate entities for seamless service access.
Third-party service providers such as logistics partners, payment processors, and marketing partners.
Law enforcement agencies if required by law or for fraud prevention.
Security Measures
We implement reasonable security practices to protect your data against unauthorized access, loss, or misuse. However, due to inherent risks in internet data transmission, we cannot guarantee absolute security. Users are responsible for safeguarding their login credentials.
Data Retention and Deletion
You may delete your account from the Profile & Settings section on our Platform. Once deleted, all related information will be permanently lost. However, if there are pending grievances, transactions, or legal requirements, we may delay account deletion. Some anonymized data may be retained for analytics and research purposes.
Your Rights
You have the right to access, rectify, and update your personal data through your account settings on our Platform.
Consent
By using our Platform or providing your information, you consent to the collection, use, and sharing of your data as per this Privacy Policy. You may withdraw consent by writing to us at chayapodi@gmail.com with the subject “Withdrawal of consent for processing personal data”. Please note that withdrawal of consent may restrict access to our services.
Policy Updates
We may modify this Privacy Policy periodically. Significant changes will be communicated as required by law.
Grievance Officer
Name: [Grievance Officer Name]
Designation: [Designation]
Company Name & Address: Chayapodi, No. 85, Shiradi Avenue, Rajiv Gandhi Nagar, Mettupalayam, Coimbatore – 641301, India.
Contact: +91 93602 04664
Email: chayapodi@gmail.com
Support Hours: Monday – Friday (9:00 AM – 6:00 PM)